How can we help you?

First, unlock your domain transfer from your current provider's control panel and obtain your transfer code (EPP/Auth code). Then search for your domain on our Domain page, place a transfer order, and send us the code. The transfer typically completes within a few days; your website and emails continue working during this period. Transfer fees are listed in the table on our Domain page.

Yes, we transfer your website and emails for free. You just need to open a support ticket after your order. To keep your site accessible during the transfer, we first complete the setup on the new server, then change the routing; it may take a few hours for the domain routing to propagate across the internet.

Yes, you can upgrade to a higher package anytime; the difference is calculated based on remaining days and your data is preserved. To change your package, simply contact our support team with your order number.

The Starter plan is sufficient for single-page brochure websites. If you have multiple websites or plan to use corporate email for your company site, the Business plan is appropriate; with annual purchases, you'll receive a free .com.tr domain. For agencies and multi-site structures, we recommend the Professional plan; for high-traffic online stores, the E-commerce plan. If you're unsure, tell us your website type and monthly visitor count, and we'll choose together.

Web hosting paketlerinde siteleriniz günlük olarak yedeklenir ve son 7 günün yedeği saklanır. VDS paketlerinde yedekleme sıklığı pakete göre değişir; paket etiketlerinde belirtilir. Bu yedekler altyapı kaynaklı sorunlara karşı bir önlemdir; önemli verilerinizin kendi kopyanızı da tutmanızı öneririz.

Sunucularımızın bulunduğu veri merkezi altyapısında temel düzeyde DDoS koruması bulunur. İhtiyacınız özel bir koruma gerektiriyorsa (örneğin oyun sunucusu veya yüksek hacimli saldırı riski taşıyan bir proje) size uygun çözümü birlikte değerlendirmek için destek ekibimize yazın.

You have full root access (admin on Windows) on VDS and VPS servers. Ubuntu, Debian, and AlmaLinux are installed free of charge; Windows Server is provided with a license fee. You can select the operating system during order placement and request a fresh installation later.

After payment is confirmed, your hosting, VDS, and VPS services are set up within 24 hours at the latest; access details are sent to your email address and My Account page. Physical servers are delivered within 24 hours.

With VDS, processor cores are allocated exclusively to you; neighboring servers' load does not affect your performance. VPS resources are shared; it's more affordable and ideal for test environments and small projects.

Your corporate email accounts work with IMAP and SMTP on Outlook, Gmail app, iPhone and Android's native mail apps; you can also access via webmail from your browser. When your account is opened, server addresses and step-by-step setup instructions are sent by email. If you get stuck, let us know which device you're using and we'll set it up together.

We accept payments via credit and debit cards through PayTR secure payment. Your card information never reaches our servers.

Web hosting ve sunucu hizmetlerimizde satın alma tarihinden itibaren 14 gün içinde gerekçe göstermeden iptal edebilir ve ödediğiniz tutarın tamamını geri alabilirsiniz. Alan adı, SSL sertifikaları ve yazılım lisansları işlem yapıldığı anda kaydedildiği için iade kapsamı dışındadır. Ayrıntılar Cayma Hakkı ve İade Koşulları sayfasındadır.

Yes. For a corporate invoice, send your company name, tax office, tax ID, and address to our support team after ordering. Your invoices are issued electronically (e-invoice or e-archive) and sent to your email address.

Sitedeki canlı destek balonundan her zaman yazabilirsiniz. Destek saatlerimiz hafta içi 09:00-18:00'dir; bu saatler dışında yapay zekâ asistanımız Kâhya yanıt verir ve gerekirse bir temsilci size döner. Destek talebi oluşturmak için Hesabım sayfasını kullanabilirsiniz. Telefon ve e-posta bilgilerimiz İletişim sayfasındadır.

All our web hosting plans include a free SSL certificate that installs automatically. If you want your company name to appear on the certificate (OV) or need the highest trust level for banking or e-commerce (EV), you can check our paid SSL certificates on the SSL page.