Account and setup
When will my account be opened?
After your payment is confirmed, your hosting account opens automatically within [X] hours at the latest. Login details are sent to your email address.
My domain is with another provider, can I transfer it?
Yes. You can transfer the domain or leave it where it is and just change the nameserver settings. Our support team will help free of charge.
Will you migrate my site from another provider?
[Yes, free migration / Yes, for ₺ [X] / You can migrate it yourself, we'll assist]
What control panel do you use?
[cPanel / DirectAdmin / Plesk / Our own panel]
Payment and refunds
What payment methods do you accept?
You can pay with credit card or debit card via PayTR secure payment infrastructure. Installment options are shown on the payment screen.
Is there a refund if I'm not satisfied?
We offer a 14-day money-back guarantee on hosting and server services, no questions asked. Domains, SSL certificates, and licenses are excluded from refunds as they are instantly registered. Details: Refund and Cancellation Terms
Do you issue invoices?
Yes, an e-invoice or e-archive invoice is issued for every payment and sent to your email address.
Technical
Do you take backups?
Yes, [frequency] backups are taken and kept for [duration] Still, we recommend keeping your own backups too; ours are a safeguard against infrastructure issues.
Is SSL certificate included?
Yes, all hosting packages include a free SSL certificate that renews automatically.
My site became slow, what should I do?
Usually it's an unoptimized plugin or large image files. Open a support ticket, let's look into it together. Recommendations: Resource Limits and Fair Use page.
Is there an email sending limit?
On shared servers there is an hourly [X] email limit. For bulk newsletters, we recommend using a separate email delivery service.
Where are your servers located?
[LOCATION INFORMATION]
Support
How do I contact support?
Müşteri panelinden destek talebi açarak, [email protected] adresine e-posta göndererek veya sitemizdeki canlı destekten ulaşabilirsiniz.
What are your support hours?
[INSERT YOUR ACTUAL HOURS. Don't make a "7/24" commitment you can't deliver.]
I forgot my password.
You can reset it via the "Forgot password" link in the customer panel. Our team will never ask for your password under any circumstances; if you receive such a request, inform us.