1. Parties
Service Provider (Seller)
Name: BARIŞ ÇAĞRI GÜÇ ("Çağrı Hosting")
Address: TEPEALTI MAH. SERİN SK. ECE APT NO: 11 İÇ KAPI NO: 5 YENİMAHALLE / ANKARA
MERSİS No: Not applicable
Tax Authority / No: YENİMAHALLE / 4120542213
Phone: 0505 263 66 23
E-posta: [email protected]
KEP Address: Not applicable
Web sitesi: https://cagrihosting.com
Customer (Buyer)
The full name/company name, address, phone number and email information entered into the customer account during the order shall apply. The customer accepts that this information is correct and current.
2. Subject and Scope of the Agreement
2.1. Bu sözleşme, Müşterinin https://cagrihosting.com üzerinden elektronik ortamda sipariş verdiği web hosting, sunucu, alan adı, SSL sertifikası, yazılım lisansı, web tasarım ve benzeri hizmetlerin (“Hizmet”) satışı ve ifasına ilişkin hak ve yükümlülükleri düzenler.
2.2. If the customer is a consumer, the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation shall apply to this agreement. No provision in this agreement shall limit the consumer's rights arising from law.
2.3. If the customer is a merchant or legal entity (corporate customer), consumer legislation does not apply; the provisions of this agreement and Turkish Law of Obligations and Turkish Commercial Code shall apply. In this case, the 14-day money-back guarantee in the Seller's Return and Cancellation Terms shall also apply to corporate customers.
2.4. Technical and behavioral rules regarding service use Terms of Service are provided on the website and form an attachment to this agreement.
3. Service Information, Price and Payment
3.1. The type, package, duration, quantity of the Service subject to the order and the total amount including taxes are shown in the order summary screen and in the order confirmation email sent to the Customer.
3.2. Prices include VAT. Any additional fees are separately shown in the order summary; no fees not shown shall be requested from the Customer.
3.3. Payments are processed through PayTR Payment and Electronic Money Institution Inc. licensed payment processor infrastructure. Card information is not stored in the Seller's systems.
3.4. For installment payments, the applicable term difference and number of installments are shown on the payment screen and applied with Customer approval.
3.5. The service fee is charged at the price on the date the order is placed. Renewal fees are determined based on the current price on the renewal date and notified to the Customer by email prior to the renewal date.
4. Performance of Service
4.1. Hosting and server services are automatically activated as a rule and within a maximum of 24 hours after payment approval. Account credentials are sent to the Customer's registered email address.
4.2. Domain registration and transfer operations are initiated with the relevant registry operator following payment approval. Domain registration depends on the rules of the relevant registry authority (ICANN, TRABİS, etc.) and domain availability. If registration cannot be completed, the paid amount is refunded in full.
4.3. In web design services, the scope of work, delivery time, revision rights and delivery method are determined in the proposal or project summary provided to the Customer before the order.
4.4. If the Seller does not perform the Service within 30 days at the latest, the Customer may terminate the agreement. In this case, all amounts paid are refunded within 14 days from the termination notice.
5. Duration, Renewal and Termination
5.1. The Service is valid for the duration selected during the order (monthly, yearly, etc.).
5.2. Renewal reminders are sent to the Customer 7 days, 3 days and 1 days before the service duration expires. [IF AUTOMATIC RENEWAL: If the Customer has selected automatic renewal, the renewal fee will be charged from the registered payment method; the Customer can turn off automatic renewal from the customer panel at any time.]
5.3. Hosting services that are not renewed within the duration are suspended 3 days after the duration expires and 30 days after suspension, the account and its data are permanently deleted. The Customer is notified by email before deletion.
5.4. Domain names not renewed within the duration enter the waiting and redemption process according to the registry operator's rules. Redemption fees in this process are determined by the registry operator and previously notified to the Customer.
5.5. Müşteri, Hizmeti dilediği zaman müşteri paneli veya [email protected] üzerinden sonlandırabilir. Cayma süresinin sona ermesinden sonra yapılan fesihlerde bedel iadesi, İade ve İptal Koşullarına göre yapılır.
5.6. The Seller may suspend the Service if it is used in a way that contains unlawful content, sends spam, distributes malware, attacks other systems, or seriously affects the service of other customers on the shared server. Except in emergency situations, the Seller notifies the Customer before suspension and allows a reasonable time to resolve the issue. Decisions from competent authorities are reserved.
6. Right to Withdraw
6.1. The consumer has the right to withdraw from the agreement within 14 days from the date of conclusion of the agreement in service contracts without giving any reason and without paying a penalty.
6.2. Cayma hakkı; müşteri panelindeki iptal talebi, [email protected] adresine e-posta veya Bulunmamaktadır ya da yukarıdaki adrese yazılı bildirim yoluyla kullanılabilir. Bildirimin cayma süresi içinde gönderilmiş olması yeterlidir.
6.3. The Seller refunds the amount collected within 14 days from the date the withdrawal notification is received, in a manner appropriate to the payment method used by the Customer, without imposing any costs on the Customer. The time for card refunds to reflect in the account depends on the bank.
7. Cases Where the Right to Withdraw Cannot Be Used
According to Article 15 of the Distance Contracts Regulation, the right to withdraw cannot be exercised for the following services. The Customer accepts that they have been informed about these cases before the order and agrees to the immediate performance of the relevant services:
a) Domain registration, transfer and renewal operations (service performed immediately in electronic form),
b) SSL certificates and software licenses (intangible goods delivered immediately),
c) In web design services, portions of the work started with the Customer's explicit consent within the withdrawal period.
If the right to withdraw is used before work begins on a web design service, the full amount paid is refunded.
8. Rights and Obligations of the Parties
8.1. The Seller undertakes to provide the Service in accordance with the specifications stated in the order summary, protect the infrastructure with reasonable security measures, and announce planned maintenance work as much in advance as possible.
8.2. The Seller performs regular backups for hosting services; backup frequency and retention period are specified in the package features. It is recommended that the Customer additionally back up their important data.
8.3. The Customer is responsible for keeping account passwords confidential, using the Service in accordance with law and the Service and Terms of Use, and fulfilling their obligations as a data controller regarding personal data processed on their website.
8.4. The Seller, in the capacity of a hosting provider under the Law No. 5651, retains traffic information as provided by the legislation and implements decisions from competent authorities.
9. Force Majeure
During events beyond the parties' control such as natural disasters, war, epidemics, widespread power or communication outages, cyberattacks, the obligations of the parties are suspended. If the force majeure event lasts longer than 30 days, either party may terminate the agreement; in this case, the fee for the unused period is refunded.
10. Personal Data
The Customer's personal data is processed in accordance with the KVKK Disclosure Text located at /bilgi/kvkk-aydinlatma-metni.
11. Resolution of Disputes
11.1. Consumer customers may file complaints and objections with the Consumer Arbitration Board in the location where they purchased the goods or services or where they reside, within the monetary limits announced annually by the Ministry of Commerce; for disputes exceeding these limits, they may apply to the Consumer Court after the mandatory mediation process.
11.2. For disputes arising with corporate customers, Ankara Courts and Enforcement Offices are competent.
12. Effective Date
The customer confirms electronically that they have read and accepted the Pre-Information Form and this agreement before approving the order. The agreement is concluded when the order is approved. A copy of the agreement is sent to the customer's registered email address and is kept in the customer panel. The seller keeps records related to this agreement for the period prescribed by law.
Seller: BARIŞ ÇAĞRI GÜÇ
Customer: Information entered during order
Date: Order date